Disclaimer
Effective Date: 24 March 2025 | Last Updated: 24 March 2025
Ezy Access Solutions (“we”, “us”, or “our”) offers to sell its goods and services to the Buyer, subject to these Terms and Conditions of Sale, and to the exclusion of any other terms (whether express or implied, oral or written) unless otherwise agreed in writing by Ezy Access Solutions. By placing an order with us, you acknowledge your acceptance of these Terms and Conditions in full.
Please read this Disclaimer carefully before using the Ezy Access Solutions website (www.ezyaccesssolutions.com.au) or purchasing our products. By accessing our website or placing an order, you agree to the terms set out in this Disclaimer.
1. General Disclaimer
The information, content, and materials published on the Ezy Access Solutions website are provided for general informational purposes only. While we make every effort to ensure the accuracy and currency of all information, Ezy Access Solutions makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the website, its content, or any products or services referenced on it.
Any reliance you place on information from our website is strictly at your own risk. Ezy Access Solutions expressly disclaims all liability for any loss, injury, damage, or inconvenience arising directly or indirectly from the use of, or reliance on, information or materials published on this website.
2. Product Information and Suitability
Ezy Access Solutions provides product descriptions, dimensions, specifications, and images on our website to assist customers in making informed purchasing decisions. However:
- Product images are for illustrative purposes only. Actual colours, finishes, and dimensions may vary slightly from those depicted due to monitor settings, photography conditions, and manufacturing tolerances.
- Product descriptions and specifications are provided in good faith and are subject to change without notice. We recommend confirming the latest specifications with our team prior to purchase.
- It is the sole responsibility of the Buyer to ensure that any product purchased is appropriate and suitable for its intended purpose, installation environment, and end user.
- Ezy Access Solutions strongly recommends that customers consult a qualified Occupational Therapist (OT), builder, or other relevant professional before selecting and installing any accessibility or home modification product.
Important: Accessibility and safety products must be selected, installed, and maintained in accordance with applicable Australian Standards, the National Construction Code (NCC), and any relevant state or territory building regulations. Ezy Access Solutions accepts no liability for products that are incorrectly selected, installed, or used.
3. No Professional or Medical Advice
Nothing on the Ezy Access Solutions website, including blog posts, product guides, installation tips, or any other content, constitutes professional advice of any kind, including but not limited to:
- Medical or health advice: Our products are designed to assist with home accessibility and independence, but we are not a medical provider. Decisions about aids, equipment, and home modifications should always be made in consultation with a registered healthcare professional or Occupational Therapist.
- Legal advice: Nothing on this website constitutes legal advice. For legal matters, you should consult a qualified Australian solicitor.
- Building or engineering advice: Product guides and installation information are general in nature. All structural or building-related work should be carried out by a licensed tradesperson in compliance with applicable laws and standards.
- Financial advice: Any references to pricing, funding schemes (such as NDIS, Home Care Packages, or Support at Home), or financial assistance are general and informational only. Eligibility and entitlements vary. Please consult the relevant funding body or a financial adviser.
4. Installation and Use of Products
Ezy Access Solutions supplies products for home accessibility and modification. The following disclaimers apply to all products:
- Installation of grab rails, ramps, shower fittings, and other structural products must be carried out by a suitably qualified and licensed tradesperson in compliance with the National Construction Code, Australian Standards (including AS 1428 Design for Access and Mobility), and applicable state or territory regulations.
- Ezy Access Solutions accepts no liability for any injury, damage, or loss arising from improper installation, misuse, modification, or failure to follow the installation instructions provided with products.
- Products must be regularly inspected and maintained by a qualified person. Ezy Access Solutions accepts no responsibility for deterioration, failure, or injury resulting from inadequate maintenance.
- The load-bearing ratings and weight limits specified for products such as grab rails and shower seats must not be exceeded. Exceeding stated weight limits may result in product failure and serious injury.
- Ramp gradients must be assessed against the intended user’s needs and relevant Australian Standards. Our Ramp Calculator tool is a guide only and does not constitute engineering or compliance certification.
- Customers should consult their NDIS planner, support coordinator, care manager, or relevant funding body before purchasing products with the expectation of funding reimbursement.
- Pricing and funding rules for government schemes may change. Ezy Access Solutions is not responsible for changes to funding policies or eligibility criteria.
5. Website Content and Third-Party Links
Our website may contain links to third-party websites, including suppliers, industry bodies, funding organisations, and partner services. These links are provided for convenience only. Ezy Access Solutions:
- Does not endorse, control, or take responsibility for the content, accuracy, or practices of any linked third-party website.
- Is not responsible for the availability or functionality of any external links.
- Encourages users to review the privacy policies and terms of any third-party website they visit.
Ezy Access Solutions makes no warranty that our website will be uninterrupted, error-free, or free from viruses or other harmful components. We recommend that users maintain appropriate security software on their devices.
6. Blog and Educational Content
The Ezy Access Solutions blog and resource section is intended to provide general information and education about home accessibility, product selection, and disability-related topics. All blog content:
- Is written for general audiences and may not apply to your specific circumstances.
- Is not a substitute for advice from a qualified Occupational Therapist, healthcare professional, builder, or other relevant expert.
- May not reflect the most current regulatory requirements or Australian Standards, as these change over time. Always verify compliance requirements with the relevant authority.
- Reflects the views and experience of Ezy Access Solutions at the time of writing and may be updated or revised without notice.
7. NDIS, Home Care Packages, and Funding Schemes
Some of our products may be eligible for funding under government schemes such as the National Disability Insurance Scheme (NDIS), Home Care Packages (HCP), or the new Support at Home program. Ezy Access Solutions provides general information about these schemes as a guide only.
- Eligibility for any funding scheme is determined solely by the relevant funding body (e.g., the NDIA, My Aged Care) and is subject to individual assessment.
- Ezy Access Solutions does not guarantee that any product will be approved or funded under any scheme.
repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This Disclaimer does not limit or exclude any consumer guarantees or statutory rights that apply under the Australian Consumer Law or any other applicable legislation.
8. Limitation of Liability
To the maximum extent permitted by the Australian Consumer Law and other applicable legislation, Ezy Access Solutions and its directors, employees, agents, and suppliers shall not be liable for any direct, indirect, incidental, consequential, special, or punitive loss or damage of any kind, including but not limited to:
- Personal injury or death arising from the use, misuse, or installation of products
- Property damage arising from product failure, incorrect installation, or misuse
- Loss of income, profit, or business opportunity
- Emotional distress or loss of amenity
- Any loss arising from reliance on information published on our website
Nothing in this Disclaimer excludes or limits any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot be lawfully excluded. Where liability cannot be excluded but can be limited, our liability is limited to the fullest extent permitted by law.
9. Indemnity
By using our website and purchasing our products, you agree to indemnify and hold harmless Ezy Access Solutions, its directors, employees, agents, and suppliers from and against any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
- Your use of the website or any products purchased from us
- Your breach of this Disclaimer or our Terms and Conditions of Sale
- Any incorrect information you provide to us in connection with an order
- Your failure to follow installation instructions, safety warnings, or professional advice
10. Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods
11. Changes to This Disclaimer
Ezy Access Solutions reserves the right to update, amend, or replace this Disclaimer at any time without prior notice. The most current version will be published on our website with a revised effective date. Continued use of our website or products after any changes constitutes your acceptance of the updated Disclaimer
12. Governing Law
This Disclaimer is governed by the laws of the State of Victoria, Australia. Any disputes arising from this Disclaimer will be subject to the exclusive jurisdiction of the courts of Victoria.
Contact Us
If you have any questions about this Disclaimer or how it applies to your use of our website or products, please contact our team:
Ezy Access Solutions
Melbourne, Victoria, Australia
Email: info@ezyaccesssolutions.com.au
Website: www.ezyaccess.com.au
Collection Information
Effective Date: 24 March 2025 | Last Updated: 24 March 2025
Welcome to our Order Collection page. At Ezy Access Solution, we strive to make your shopping experience as smooth and convenient as possible.
Whether you require access solutions for personal, commercial, or industrial use, our simple and efficient collection service ensures you receive your products quickly and without hassle. Below, you’ll find all the important details about our collection process, including location, timings, and what you need to bring when collecting your order.
Collection Address
- 5/5 Scanlon Drive, Epping VIC 3076
Collection Timings
- Monday – 9:30am -4:45pm
- Tuesday -9:30am -4:45pm
- Wednesday – 9:30am -4:45pm
- Thursday – 9:30am -4:45pm
- Friday -9:30am -4:45pm
- Saturday – Closed
- Sunday – Closed
Collection Process
Step 1 – Place your order online or contact our team to order via phone.
Step 2 – Inform us that you would like to collect your order and confirm your preferred date and time.
Step 3 – Visit our warehouse location at the scheduled time.
Step 4 – Upon arrival, please ring the collection doorbell.
Step 5 – Provide your order number along with a valid form of identification.
Step 6 – Kindly wait in your vehicle while our team prepares your order. Assistance will be provided to safely load your product(s).
Please note: We do not have a showroom or product display facility. This service is strictly for order collections only.
